search

Doctena has been actively supported by both Luxembourgish and international shareholders from the outset. Patrick Kersten, Founder and CEO, Doctena

Who hasn’t dreamt of one day being able to make an appointment with a general practitioner or even a specialist whenever they like, even outside of working hours, as easily as just clicking a few buttons? Doctena has made this dream a reality, making life easier for both patients and health professionals alike.

Doctena – Medical appointments at the click of a button

Created in Luxembourg in 2013, Doctena has, from the outset, drawn on the extraordinary experience of its three founders: Patrick Kersten, who created the property portal atHome a few years before; Alain Fontaine, a web platform specialist who also founded a series of web agencies in northern Luxembourg, and Marc Molitor, a consultant and business angel specialising in the medical sector.

Multilingual experience

Whilst the concept of merging all doctors’ online calendars is not in itself a new one (it was invented in New York in 2007 and developed in a number of major European capitals in 2012), Patrick Kersten’s experience did mean that he knew how to develop such a solution out of Luxembourg.

Thus, a platform was born that now enables users to log on at any time of the day, even outside of working hours, find a doctor based on their speciality, location and language and, most importantly, make an appointment with them in one of the available time slots. All of this within a secure environment where all data exchanged via the site is encrypted.

Whilst the most difficult part initially was convincing some doctors, who were often still very hesitant, to embrace the idea, the enthusiasm towards new technologies on the parts of other practitioners and their desire to be pioneers, to some extent, made it easier to deploy the platform that is now used by almost a quarter of Luxembourg’s practitioners.

Following the December 2017 integration of the other national platform, Bookmydoc, launched in late 2013, Doctena has now been rolled out right across its home country.

An international standing

That said, Doctena prides itself primarily on being a decidedly European service, meaning that a patient can use their account to make an appointment outside of Luxembourg, in Brussels, Antwerp, Amsterdam, Berlin, Munich, Zurich or Geneva.

After all, the company very quickly rolled the solution out on an international scale, opening local subsidiaries in Belgium, the Netherlands and Switzerland, entering into operational mergers with other players in the market (such as DocBook in Belgium) and even completing a number of acquisitions (Sanmax in Belgium, Doxter and Terminland in Germany and more recently Mednanny in Austria).

“Doctena has been actively supported by both Luxembourgish and international shareholders from the outset”, Patrick Kersten is delighted to inform us. “It is also important to note that a number of banks operating in the country helped to boost the rapid development of the solution at international level, notably through some of the initiatives outlined in the Juncker plan. We very much appreciated the banks’ sound understanding of digital economy models when it came to our development”.

As a result, the company managed, for example, to raise 4.5 million euros by the end of 2015 to support its growth moving forward.

Aiming for 40 million users

Doctena currently claims to manage some 10,000 medical calendars and facilitate a million medical examinations and appointments.

It aims to “become the leading brand for making an appointment with a healthcare provider in the DACH (Deutschland, Austria, Confoederatio Helvetica – Germany, Austria and Switzerland) and Benelux countries in the medium and long term”, according to Patrick Kersten. He also aims to achieve the specific quantifiable targets of having 100,000 doctors registered and over 40 million patient users, with a further 150 individuals to be recruited, most of whom will be based in Luxembourg.

Doctena in brief

Date of creation: 27/03/2013

Founders: Patrick Kersten (45 ans), Marc Molitor (45 ans) et Alain Fontaine (43 ans)

CEO: Patrick Kersten

Number of employees: 70 (around 30 in Luxembourg) dont une trentaine au Luxembourg)

Patrick Kersten’s Motto: “The key to success is in performing.”

 

Luxembourg business success stories

Other success stories

We have developed the most efficient and comprehensive mobile payment infrastructure in Europe Raoul Mulheims, co-founder Payconiq

Read more

Luxembourg’s supportive ecosystem contributes to innovation and development of cutting edge technology driven companies like us. Michel Witte, CEO IEE

Read more

I’m confident about the future. It is difficult to launch a new social network at international level, but I think we have what it takes. Olivier Raulot, CEO ARTNOLENS

Read more

Why did we do better than others? Because we had a clear vision of what we wanted. Georges Lentz, Managing Director Brasserie Nationale

Read more

We are a European company with its roots in Luxembourg Bert Boerman, CEO Governance.com

Read more

Following the acquisition of Komet, we are now the world’s 5th largest company in our sector. Jacques Lanners, Chairman of the Executive board, Ceratizit

Read more

In Luxembourg, the proximity to the government is important and the concept of trust too. Roger Assaker, Founder & CEO, e-Xstream Engineering

Read more

We wanted to make discretionary management more widespread in order to make it accessible to as many people as possible Geoffroy de Schrevel, Founder and CEO of Birdee

Read more

Luxembourg grew up at the same time as us Fernand Heinisch, Directeur-gérant associé, Voyages Emile Weber

Read more

In Luxembourg, we still create other things than in the banks, insurance and similar sectors. Pierre Thein, CEO of Hein

Read more

The vast majority of Panelux’s production is generated through frozen products produced to be exported all over Europe. Patrick Muller, co-CEO Panelux

Read more

We want to be the world leader in interactive windows Olivier Raulot, founder INUI Studio

Read more

The Grand Duchy of Luxembourg is a European country that values ​​entrepreneurship, offering a very protective legal framework for both individuals and businesses, a dynamic economy and a very modern infrastructure. Pierre Van Wambeke, Founder and CEO SeeZam

Read more

Accumalux is covering over a third of the European market and a significant part of the global market. Charles-Louis Ackermann, Chairman Accumalux

Read more

Luxembourg is an ideal platform to serve the European Digital Single Market that is now under construction. Yves Reding, CEO EBRC

Read more

The Paperjam media brand has grown to become a powerful and unique ecosystem in Europe Mike Koedinger, Founder and Chairman of the Board, Maison Moderne

Read more

Luxembourg is fertile ground for developing a variety of commercial activities. René Grosbusch, CEO of Marcel Grosbusch & Fils

Read more

Telematics solutions combine computer science, telecommunications, electronics and vehicular and transport technologies. Dr Raphael Frank, Co-founder Motion-S

Read more

Luxembourg is a very diverse and open platform that allows new talent to establish themselves successfully on both a professional and a personal level Karim Michel Sabbagh, CEO SES

Read more

Luxembourg’s international dimension and the quality of life on offer are both very appealing, and what’s more, the country has a stable economy and a proactive government that supports innovative companies. Patrick Rahme, co-founder and CEO, All Square

Read more

I feel a certain pride in having supported the migration from mechanical technologies to digital processes Charles Kieffer, founder CK

Read more

At the time of the company's creation, we already had the vocation to make Luxembourg shine abroad. Bob Kneip, Founder KNEIP

Read more

Working in Luxembourg makes a huge difference. In a big country there is a tendency to focus on the national market, but the cross-border expertise available here has been a great help in developing solutions for international applications. David Naramski, partner Nowina Solutions

Read more

If it weren’t for the Start-Up Development team we would not even have known about this competition, Luxinnovation has helped us in numerous other ways as well. Charles-Antoine Beyney, CEO Etix Everywhere

Read more

In my opinion, there is no better place than Luxembourg to start a business. Robert Glaesener, CEO Talkwalker

Read more

Even though today Paul Wurth is an international group with two thirds of its employees located outside Luxembourg, it still happens that our products are identified as 'Technology from Luxembourg'. Georges Rassel, CEO Paul Wurth

Read more

Luxembourg is the ideal location for a forward looking project such as Mercury. Rich Kramer, CEO and President of Goodyear Group

Read more

In Luxembourg, fiber connectivity is excellent, the price of electricity is attractive and know-how in the world of data centers is undeniable Xavier Buck, Founder, DCL Group

Read more
Fermer